Ditë e Natë, a prominent part of Delta Holding, is seeking a General Manager to oversee the day-to-day operations and strategic direction of our pharmaceutical chain. Reporting to the General Administrator of Delta Holding, the General Manager will play a pivotal role in driving growth, ensuring regulatory compliance, and maintaining the highest standards of patient care.

         Key Responsibilities:

        Strategic Planning: 

• Develop and implement long-term strategic plans for the pharmacy chain.
• Identify growth opportunities, explore new markets, and adapt to changes in the healthcare landscape.
• Expansion:
• Lead the identification of strategic locations for new pharmacies.
• Evaluate proposals for acquisitions and lead preliminary negotiations.
• Commercial Management:
• Monitor and analyze sales performance of the pharmacies and the network.
• Propose pricing and offering policies, set sales targets, and follow up on their achievement.
• Develop sales programs with clear success metrics and reward schemes.
• Collaborate with the Marketing Department to drive market positioning strategies.
• Operational Management:
• Oversee day-to-day operations, including staffing, workflow, medication dispensing, packaging, and labeling standards.
• Regulatory Compliance:
• Ensure compliance with all relevant regulations and maintain proper documentation and record-keeping.
• Quality Assurance:
• Implement quality assurance programs, conduct regular audits, and review processes for improvement.
• Staff Management:
• Oversee hiring, training, and performance evaluations of pharmacy staff.
• Maintain proper staffing levels and create a positive work environment that encourages professional growth.
• Customer Service:
• Establish strong relationships with customers, address their needs and concerns, and ensure timely and accurate delivery of medications.
• Financial Management:
• Oversee the financial aspects of the pharmacy chain, including budgeting, expense control, pricing strategies, and revenue generation.
• Technology and Automation:
• Stay abreast of technological advancements and assess their potential impact on efficiency.
• Collaboration:
• Foster collaborative relationships with healthcare providers and other stakeholders to ensure seamless pharmaceutical services.
• Build and maintain excellent working relationships with internal stakeholders and external partners.
• Key Qualifications:
• Proficiency in English.
• Advanced degree in Pharmaceutical Sciences and/or Business Administration or other related fields.
• Proven experience as a General Manager, Commercial Director, or Sales/Operations Manager in a reputable retail chain.
• Strong B2C sales experience.
• Excellent team leadership skills, with the ability to motivate and bring out the best in each team member.
• Strong orientation towards business management systems, information technology, and procedural efficiency.
• Mature personality with strong team-working and influencing skills.
• Ability to visualize and achieve long-term and short-term objectives.
• Strong analytical skills focused on problem identification and solution generation.
• Entrepreneurial spirit, business sense, and self-motivation.
• Ability to balance multiple, changing priorities in a dynamic environment.
• Positive personality, assertive with excellent interpersonal skills and a hands-on approach.
• Excellent communication, presentation, organization, and negotiation skills.

Join Ditë e Natë and make a difference in the healthcare landscape of Albania by driving innovation, growth, and excellence in pharmaceutical care. Apply now to be part of our dynamic and dedicated team by sending your Curriculum Vitae, within July 8^th, 2024.